Terms and Conditions
In accordance with the itinerary and invoice quoted and accepted.
Included in safari price
Inclusions as per your itinerary and quotation
Not included in safari price
Exclusions as per your itinerary and quotation
We require a deposit of 30% of the final quotation to confirm the safari. This must be received before any bookings can be made. The balance is payable 2 months before the starting date.
Notice of cancellation needs to be in written form. The penalties and charges are as follows for each time frame before scheduled arrival in Tanzania:
Up to 2 months forfeit deposit
Less than 2 months forfeit deposit + 25% of the balance
Less than 1 month 50% of the invoice total
Less than 2 weeks 100% of the invoice total
For safety reasons and because of weight restrictions, baggage in charter aircrafts is restricted to a maximum of 15kgs (33 lbs) per person in a soft bag. This includes camera equipment and hand luggage. Should guests arrive with excess baggage without prior warning, their baggage could be delayed, as we may have to fly the baggage into camps at a later stage at considerable extra cost to you.
The final quotation is subject to the itinerary agreed upon. However, should increases be forced on us by airlines, exchange rates, weather, fuel prices, etc., we reserve the right to surcharge without notice. While every care is taken to protect your final chosen itinerary, the company reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. This is a rare occurence but such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc. Should exceptional circumstances arise, Firelight Safaris Tanzania (“the Company”) reserves the right to alter its quotation.
It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents/travelling companions for the duration of their trip with the Company. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, and repatriation expenses, damage/theft/loss of personal baggage, money and goods. The Company, including their representatives, employees and agents, will take no responsibility for any costs, losses incurred or suffered by the guest, or guests’ dependents or travelling companions, with regards to, but not limited to, any of the above-mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.
Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are extremely rare, but no safari into the African wilderness can guarantee that this will never occur. Neither the Company, nor their employees, nor agents can be held responsible for any injury or incident on the safari. Please note that most camps or lodges are not fenced.
Passport and Visas
It is the responsibility of the guest to ensure that passports and visas are valid for the countries visited. The Company, their staff and their agents cannot be held liable for any visas or other travel documents that are not obtained by the guests.
We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule. This agreement is made subject to and shall be governed by and construed according to the laws of the country in which the safari takes place. Your safari may include stays in hotels, lodges, tented camps, and other establishments. You will travel in remote areas by charter aircrafts, motor vehicles, boats, trains, on horseback, by foot or by balloon or other conveyance, all of which involve inherent risks i.e. injury, illness, death, loss of or damage to personal property. These risks may result from the negligence of others, be caused by wildlife, “force majeure” or any other reason. Sophisticated medical facilities may not be available throughout the safari.
Although every possible care is taken to safeguard you and your property, neither the Company nor any person or agent acting for, through or on behalf of the Company, shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death.
In addition the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the foregoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund by the Company.
The person making any booking will, by the making of such booking, warrant that he or she has the authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
It is compulsory to have full medical, emergency evacuation and repatriation cover for the time you are travelling abroad. You should also have adequate insurance coverage in the form of safari cancellation, loss or damage to personal effects, accidental death or injury.
By booking and paying a deposit for a safari, you are deemed to have accepted the liability and insurance clauses outlined above and are also deemed to have understood and accepted all of the booking conditions.